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MoniMaster Support Center

Find answers here if you have questions regarding products, payment or other issues. More questions? Contact our technical support team now!

Product FAQs

Q1. Do I need to register an account before using the parental control app?

Yes, you need to create an account on our website via your email address before using the app.

Q2. What devices are supported?

The cell phone monitoring app is compatible with all the Android devices running Android 4.0 - Android 10 and iPhone/iPad/iPod touch running iOS 9.0 - iOS 13.

Q3. Do I need to root or jailbreak the target device before using the app?

No. You don’t need to root or jailbreak the target device before using it.

Q4. Is this phone monitoring app undetectable on the target Android device?

Yes. The app icon will disappear on the target Android device after the installation process, and the app is also renamed in the phone and start monitoring someone's phone activities secretly.

Q5. Do I need physical access to the target Apple devices?

You may need to get target Apple device if the backup files in the iOS Monitoring App don't contain the data you need. For iCloud Monitoring App, you do not need any physical access to the target App device unless Two-Authentication is turned on.

Q6. Can I check the updated data from my own phone?

You can check the updated data from the monitored Android devices and iCloud accounts from your own phone. But for Apple devices, you have to open iOS Monitoring Desktop App to check the data.

Q7. How many devices does one license cover?

One license allows you to monitor one device at a time within the validity period.

Q8. Can I change my monitored devices without any cost?

Yes, you can change the monitored device as many times as you like within the validity period, but you need to unbind the previous account before adding a new one.

Q9. How many devices can I monitor at the same time?

There is no limit to the number of accounts in a license, which means you can bind as many devices as you want to only if you purchase the subscription plan.

Q10. Is MoniMaster safe to use?

MoniMaster is 100% virus free and secured. Data of our users are encrypted and protected. MoniMaster is worthy of your trust.