monimaster

MoniMaster Support Center

Find answers here if you have questions regarding products, payment or other issues. More questions? Contact our technical support team now!

Product FAQs

Q1. How to find the iTunes backup files on your computer?

The direct location of the iTunes backup file is: C:\Users\username\AppData\Roaming\Apple Computer\MobileSync\Backup\

If you downloaded iTunes from the Windows App Store, the iTunes backup location is: C:\Users\(username)\Apple\MobileSync\Backup

Please replace USERNAME with your personal account name.

Q2. How to back up iOS devices with iTunes?

1. Open iTunes, then connect the target phone to your computer.

2. The device will be automatically detected and appear in iTunes.

3. Click Summary and select "This computer" button on Automatically Back Up column.

4. Click on 'Back Up Now' and the backup process will get started.

backup-iphone-with-itunes

Q3. How to disable Two-Factor Authentication?

Follow the steps below to turn off 2-factor authentication for Apple ID.

Step 1: Go to https://appleid.apple.com/,  log in to the Apple ID on your computer.

Step 2. A message will pop up on the iPhone saying "Apple ID Sign In Requested", you need to click on 'Allow' and an Apple ID verification code will be displayed. Input the verification code and you'll be in account settings.

enter-apple-id-verification-code

Step 3: Go to the security section of the account settings and click 'Edit'.

Step 4: Tap on "Turn Off Two-Factor Authentication" button to turn it off.

turn-off-two-factor-authentication

Can't find the option to turn off two-factor authentication?

If there is no option to turn off  two-factor authentication on the account settings, just follow the steps below to turn off the two-factor authentication.

Step 1. Once the two-factor authentication is enabled, you'll receive a notification on the confirmation email.

notification-email

Step 2. Open the notification mail and click the link to return to your previous security settings. (The link is active for two weeks after you enroll.)

confirmation-email

Step 3. Enter the answer to those security questions. Then click 'Next'.

security-questions

Step 4. Click 'Continue' to proceed. Please note that your previous security questions will be restored and you also need to set a new password.

continue

Step 5. Reset security questions and enter a new Apple ID password. Tap on 'Turn off two-factor authentication'.

create-new-password

Step 6. After that, you'll be notified that the two-factor authentication has been turned off.

disable-two-factor-authentication

Note: According to Apple, you are unable to turn off two-factor authentication if the accounts are created in iOS 10.3 or macOS Sierra 10.12.4 and later. Here is an option for you: Contact Apple support to disable two-factor authentication for you.

Q4. Can Spymer be installed on iPhone or iPad?

A: Spymer is a desktop program, so it cannot be installed on iPhone, iPad or iPod touch. You have to install it on your computer.

Q5. What devices are supported?

A: Spymer is compatible with almost all models of iPhone, iPad and iPod touch. Please check compatibility for more details.

Q6. What if you see a prompt of ‘Not enough free space on the hard drive where the cache files are stored’?

The free space on the hard drive where the cache  files are stored should be more than the used storage of the device. Please go  to C:\Users\user name\AppData\Local\Temp\Spymer\Spymer_iCloud_Backup\iCloudAccount  to delete some useless files on the hard drive to free up enough space.

Q7. What can you do if you see a prompt of ‘Not enough free space on the hard drive where the exported data are stored’?

The free space on the hard drive where the  exported files are stored should be more than the used storage of the device. Please  delete some useless files on the hard drive to free up enough space, or select  another hard drive instead (refer to the screenshot below).

path-of-exported-data