General FAQs
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Q1. What terms of payments are available in your company?
Almost all the payment options are available for our customers, including including PayPal, Visa, MasterCard, American Express, Discover, etc.
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Q2. Is my credit card information safe on your website?
Yes. All the user data including the payment details are definitely safe on our website.
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Q3. How can I know whether the order is completed successfully?
A: Once the order is processed successfully, an automatic registration e-mail will be sent to your purchased email address in 1 hour. If you have successfully completed your order but haven't received any confirmation, kindly check your junk mail or contact us.
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Q4. What if I need technical support?
You can submit your problems via our online form or directly send an email to support@monimaster.com. We'll contact you within 48 hours in weekdays.
Note: Currently live chat is not available due to the time differences.
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Q5. How can I get a refund?
You may be considered for a full refund within 7 days from your product's purchase date. Check our Refund Policy for more details. If you comply with our refund policy, contact our customer service within 30 days and we will handle it for you.
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Q6. How to cancel my subscription plan?
Please log in to the member center > "My Product", and select the products you have purchased. Click "View Benefits", choose the benefits to be unsubscribed, and click "Cancel Subscription" .
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Q7. Will my subscription be auto-renewed?
The auto-renewal is enabled when you purchsed a product. If you have manually canceled the automatic subscription, you can click on "Renew" button of the benefit to turn on auto-renewal.
